Payment Policy

Last Updated: 6th February 2024

Welcome to The Green Thumb Club! We're dedicated to providing you with the best gardening supplies. This payment policy outlines the accepted payment methods and policies governing transactions at our store.

Accepted Payment Methods:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
- PayPal: For a fast and secure checkout process, customers can pay through their PayPal account.
- Apple Pay/Google Pay: Customers with Apple Pay or Google Pay can use their mobile devices for quick payment.

Payment Processing:
- Secure Transactions: All payments are processed through a secure payment gateway to ensure your information is protected.
- Currency: All transactions are processed in GBP. Currency conversion fees may apply for international customers, as determined by your bank or payment provider.

Order Confirmation:
Upon completing your purchase, you'll receive an email confirmation with your order details. Please review this confirmation for accuracy.

Billing Information:
Billing information must match the information on file with your payment provider. Incorrect information may result in delayed processing or cancellation of your order.

Payment Authorisation:
Your payment is authorised and captured when you place an order. If the payment cannot be authorised, your order may be delayed or cancelled.

Taxes:
Applicable sales tax will be calculated based on your shipping address and included in the final purchase price. 

Order Cancellation:
If you need to cancel your order, please contact us immediately. Orders cannot be cancelled once they have been processed for shipment.

Refunds and Returns:
Please refer to our Refund and Return Policy for detailed information about the refund process and eligibility criteria.

Security:
We take precautions to protect your financial data. Our store is compliant with the Payment Card Industry Data Security Standard (PCI DSS).

Contact Information:
For payment-related inquiries, please contact us by emailing, writing or calling us:

• Registered Business Name: The Green Thumb Club Ltd
• Trading name: The Green Thumb Club
• Email: Info@thegreenthumbclub.com
• Trading Address: Space Station, Unit 2200, Westway House, Transport Avenue, Brentford, TW8 9HF
• Registered Address: 86-90 Paul Street, London, EC2A 4NE
• Registered Company Number: 15005671
• Opening hours: Mon-Fri: 8:30am - 4:30pm, Weekends: Closed

Please note that our preferred method of contact is email as we have an internal ticking system to distribute customer queries.